Handling of Personal Information
Personal Information of Customers and Business Partners
SYLFHID Corporation (hereinafter referred to as “our company”) recognizes the importance of protecting personal information, especially that of patients, in our services. We comply with the “Act on the Protection of Personal Information” and guidelines set by the Ministry of Health, Labour and Welfare, such as “Guidelines for Proper Handling of Personal Information by Medical and Nursing Care Service Providers” and “Guidelines for Proper Handling of Personal Information by Health Insurance Associations”. As a basic policy for the protection of personal information, we have established a “Privacy Policy” to properly protect personal information. The purpose of using the information is to carry out business activities, and it is acquired within the minimum necessary scope. It will not be used for any other purposes.
Our company acquires personal information only within the minimum necessary scope to achieve business purposes.
We will identify and explicitly specify the purposes of use of personal information as much as possible and will use the information only within the scope of the stated, notified, or publicly announced purposes.
We will take appropriate preventive measures against leakage, unauthorized access, loss, alteration, etc., of personal information and manage the information securely.
We will respond appropriately to complaints and consultations about personal information through our personal information consultation desk.
We will regularly review our personal information protection management system and strive for continuous improvement.
If we are requested by the individual concerned or others to confirm, correct, or delete personal information, we will investigate and respond appropriately.
Established: December 27, Year 5 of Reiwa
Handling of Personal Information by Our Company
The purposes for which our company acquires and uses personal information are as follows:
1. To introduce and provide our products and services, including invitations to lectures, exhibitions, and other events.
2. For the operation of our developed systems and member management & user information registration.
3. To conduct surveys on customer satisfaction regarding our products and services.
4. To respond to inquiries from customers, etc., at call centers, for communication, and for recording purposes. *Please note that telephone conversations with customers may be recorded at the call center.
5. Personal information related to those who make inquiries.
6. Complaints, consultations, and other business-related contacts.
7. Recruitment, selection of employees, temporary staff, etc.
Notification on Handling of Personal Information Subject to Disclosure
Business Name or Name:
- SYLFHID Corporation
Personal Information Protection Manager and Contact Information:
- Personal Information Protection Manager
- Tel: 03-4526-0806
Purposes of Use for All Personal Information Subject to Disclosure: The purposes for which our company acquires and uses personal information are as follows:
- For contact, selection, and negotiation for the new hiring of employees.
- For personnel and labor management, personnel development, and confidentiality of current employees.
- For contact, labor management processing, and confidentiality with retirees.
Contact for Complaints Regarding the Handling of Personal Information Subject to Disclosure: For inquiries, complaints, and consultations regarding the handling of personal information, please contact the “Personal Information Inquiry Desk” mentioned in item 6.
Procedures for Requests Concerning Personal Information Subject to Disclosure:
- About Personal Information Subject to Disclosure: “Personal Information Subject to Disclosure” is defined in JIS Q15001:2006, section 3.4.4.1 as follows: “Personal information organized systematically to be searchable using a computer or systematically according to certain rules, making it easy to search for specific personal information. This includes personal information that a business operator can respond to all requests from the individual concerning notification of the purpose of use, disclosure, correction, addition or deletion, cessation of use, erasure, and cessation of provision to third parties.”
- Personal Information Subject to Disclosure Held by Our Company:
- Personal information of customers acquired in each of our business activities (excluding personal information entrusted to us by providers or contractors).
- Personal information related to our business partners.
- Personal information related to employment management of all our employees.
- Personal information of individuals who wish to join our company.
- Personal information related to all inquiries made.
3. How to Submit a Disclosure Request
To request a disclosure, please contact the “Personal Information Inquiry Desk” mentioned previously. If you seek to be notified of the purpose of your personal information, its disclosure, correction, addition or deletion, cessation of use, erasure, and cessation of provision to third parties that our company holds, please fill in the necessary items on the prescribed form provided by our company and submit it.
4. Verification Process for Disclosure Requests
In processing your request, we will verify your identity. Depending on the case, we may require you to mail a copy of an official identification document for verification.
* For representatives making a request on behalf of someone else, a letter of attorney must be submitted for verification. When appointing a representative, copies of official identification documents for both the individual and the representative are required. We do not accept requests via telephone, email, fax, etc. Please submit your request in a way that provides a record of sending, such as registered mail.
* For minors or adult wards, we will verify the legal authority of the legal representative with appropriate documentation proving the legal authority.
5. Fees for Disclosure Requests
For requests for notification of the purpose of use and disclosure of personal information subject to disclosure, a fee of up to 1,000 yen will be charged. If it is clear that the cost will exceed this amount, we will contact you separately.
6. Inquiries, Complaints, and Consultations Regarding the Handling of Personal Information
For inquiries, complaints, and consultations regarding the handling of personal information, please contact the following “Personal Information Inquiry Desk” of our company.
SYLFHID Corporation Personal Information Inquiry Desk Tel: 03-4526-0806
Our company may revise the handling of personal information to better protect our customers’ personal information and to comply with changes in laws and regulations.
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